Refund basics
Refund timelines and policies vary. The details are usually available on your itineraryitinerary or the confirmation email you received when booking.
Depending on the rules of your booking, you may get a direct refund to your original payment method, or you may get an airline credit, rewards, or coupons. Sometimes you might get a combination of these.
If you’ve been charged a deposit or partial payment, you’ll be refunded for that amount, minus any non-refundable fees.
Once you’ve cancelled your booking, you can check the status of your refund with our live agent.
Refund timeline
The easiest way to find out when you will get your refund is to chat with our virtual agent, it will give you a personalized timeline.
Alternatively, you can wait for the confirmation you will receive via email which contains information as to when and where you will receive your refund.
In general:
- It may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them 7 business days to send the credit to your account. It may take longer to appear on your credit card statement.
- Refunds that come from third parties, like airlines or property owners, might take longer to be reimbursed. Check your credit card statement to learn who charged you, you’ll receive your refund from them.
Flight refunds
Specific details of your refund can be found in your booking confirmation. You’ll be reminded of the refund policies before canceling. Read on for some general policies.
· Some flight bookings are eligible for a full refund if you cancel within 24 hours of making your reservation.
· If you cancel a non-refundable flight booking, the airline may provide an airline credit. This can be used to book a new flight in the future.
· Low-cost airlines, like Spirit, Volaris, or West Jet, require you to change and cancel flight bookings directly with them. Here’s a directory of their websites and phone numbers so you can get in touch.
·
In some cases, you might be able to get a
refund for non-refundable tickets if you canceled due to extenuating circumstancesextenuating circumstances.
Once you’ve submitted the request, allow us 48 hours to get back to you. Read more details and subit a formRead
more details and subit a form.
·
If you bought Price Drop ProtectionPrice Drop Protection for
your flight, the refund process will start automatically after your trip.
·
Add-ons, such as seats and bags, are
typically non-refundable. To request a refund for them, you will need to
contact the airline directly.
·
If the airline has delayed or canceled
your flight, they may offer you the ability to choose a new flight or cancel
for a refund. If you don’t take one of these actions, you may still be eligible
for a refund under the United States Department of Transportation (DOT)
regulations. These regulations apply to flights to, from, within, or traveling
through the US.Read our Department of Transportation rules & regulations
article to learn more.
Remember, you can chat with our virtual agent to learn if your
booking is eligible for refund, or to check its status.
