terms and conditions
Welcome to the Safesouthflight (“Safesouthflight “, “we”, “our”, “us”) website (collectively, the “Site”). This Site is provided by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Use of the Site is governed by the following Terms & Conditions. By using the Site, whether to review information or to book travel reservations (through this Site or telephone with our call center), or for any other purpose, you agree to these Terms & Conditions and agree they control any travel reservations made with us. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes.
Any and all statements made in these Terms & Conditions related to Safesouthflight are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.
introduction
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.
SAFE SHOPPING GUARANTEE
Safesouthflight values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at 1-646-738-4820 or feedback@safesouthflight.com so that we have an opportunity to try to address your concerns.
important notice
General Disclaimer Safesouthflight does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, traveler assist service providers, insurance providers and activities suppliers (each a “Travel Supplier”) for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a “Service Element”).
By using this Site, you acknowledge that the rates offered by Safesouthflight and affiliate companies are a result of negotiation between Safesouthflight and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier thru this Site, you authorize Safesouthflight and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier’s or Safesouthflight ‘s services.
Safesouthflight shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. Safesouthflight in providing travel management services, does not endorse, guarantee or insure the products or services which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, from insurance covering such defaults if any, or from other responsible third party unless such loss was caused solely by Safesouthflight . In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.
Except as expressly stated herein, Safesouthflight assumes no responsibility for actions relating to travel services beyond the control of Safesouthflight or its employees. Safesouthflight is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Safesouthflight shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Safesouthflight shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Safesouthflight shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts.
Safesouthflight acts as a service that provides value added service to retail travel agents and consumers. Safesouthflight has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services.
Safesouthflight shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on us or the Travel Supplier.
Once certain travel reservations are made and paid for they may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
Safesouthflight does not guarantee, endorse, validate or promote other advertiser’s products and services that are advertised on our Site.
By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. Please read the additional Terms & Conditions provided by such Travel Supplier carefully. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier’s rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by Safesouthflight for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier’s rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
compassion exception policy (cEP)
Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:
Category | Eligibility Requirements | New Booking | Exchange / Refund / Cancel |
U.S Military (traveler and Immediate family*) | Proof of Active Duty or Veteran Status** | Up to $35 | 100% discount off our cancellation, refund or ticket change service fees |
Bereavement (affecting traveler and Immediate family*) | Letter from the funeral director is required | Up to $35 | 100% discount off our cancellation, refund or ticket change service fees |
Customers with visual impairments | Customer must state that he or she has a visual impairment and is unable to use the web site | Always Match The Website Fare | 50% discount off our cancellation, refund or ticket change service fees. |
*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian.
**Active Duty – Acceptable forms of ID are .mil Email Address, Active Duty ID Card, Guard/Reserves ID Card, Common Access Card (CAC); Veterans – Acceptable forms of ID are Military Retiree ID Card, Veterans ID card, Veteran Health ID Card, Uniformed Services ID Card, State Driver’s License stamped “VETERAN”.
Please note: The above CEP only applies to Safesouthflight s own cancellation, refund, or ticket change service fees. To avail yourself of this benefit, please identify yourself to our agent and ask for this benefit. This benefit is only available by phone. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. Safesouthflight does not control the policies of these airlines and/or other suppliers.
PRICE MATCH PROMISE
When booking with Safesouthflight we want you to be confident that you have found a great deal.
That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site within twenty-four (24) hours of booking, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund.
That’s our Price Match Promise (“PMP”).
Questions? Here are some answers:
What does “the same itinerary” mean?
The same itinerary means that each and every element of each offer matches; airline(s), flight number(s), itinerary, date(s), number of customers and seat type.
What does “offered and available for booking” mean?
It means that the itinerary you found is actually live on a Major OTA Competitor’s site and available to be booked by the general public at the time you contact us, as determined by our customer service representatives.
What is a “Major OTA Competitor”?
For purposes of the PMP, it means the U.S. English-language websites of Expedia.com, Orbitz.com, Priceline.com and Travelocity.com.
How do I notify you that I want to invoke the PMP?
To invoke the PMP, all you need to do is contact us at pmp@safesouthflight.com with your Safesouthflight booking number and all of the key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers and seat type), along with documentation such as the exact URL or screen shots that will enable our customer service representatives to verify that such itinerary satisfies the terms and conditions of the PMP. Customer service must be able to locate the lower fare from the information you provide; we reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. Once our representative has verified that the PMP applies, you will be given the choice to either keep your itinerary with a refund of the difference in total price, or cancel your booking with us for a full refund.
Are there exceptions that apply to the PMP?
The PMP does not apply to fares offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, or consolidator fares; or fares available only by using a coupon or other promotion not offered to the general public. Military, student, government, tour operator, bulk, vacation package or “Web Only” fares are excluded. The PMP does not apply to “opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model. Fare errors are also excluded.
Go to the main menu optionSkip to Limitations of Liability/Disclaimer
PRICE DROP ASSURANCE TERMS & CONDITIONS
Price Drop Assurance is an opt-in service in which you authorize us to look for additional savings on airline ticket(s) that you booked with us, which we then share with you in the form of a Safesouthflight gift card.
When you purchase the Price Drop Assurance service, we will search your exact itinerary (travel dates, airports, passengers, airlines & flights) for 24 hours after you book your ticket(s) to look for opportunities to realize additional savings on those ticket(s). If we identify an opportunity to realize additional savings, you authorize us to rebook your ticket(s) for the same exact itinerary that you already purchased. We will then share those savings with you in the form of a gift card good toward any future flight booking on Safesouthflights.com. We will also retain a portion of the savings as a rebooking fee for providing this service.
The Price Drop Assurance service is not a guarantee of savings. If we are unable to find meaningful additional savings on your exact itinerary (typically $30 or more), your original tickets will remain in place and we will be unable to offer you any additional value. Price Drop Assurance is not available for all itineraries or all airlines, but will only be offered when available.
Please be aware that If we reissue your tickets to realize additional savings as described above, you will receive a new confirmation email with new ticket number(s) for the new tickets that we have issued to you. We strongly recommend that if you sign up for the Price Drop Assurance service, you do not purchase any ancillary services, such as seats or prepaid bags, directly from the airline until after the 24-hour search period has ended. IF YOU HAVE PURCHASED ANY ANCILLARY SERVICES, SUCH AS SEATS OR PREPAID BAGS, DIRECTLY FROM THE AIRLINE IN THE INTERIM, YOU WILL NEED TO CALL THE AIRLINE AND REQUEST THAT THEY ASSOCIATE THOSE ITEMS WITH YOUR NEW TICKET NUMBER(S), RATHER THAN YOUR ORIGINAL ONE(S). Airline rules may restrict the transferability of ancillary services to new tickets or specify that such items are non-refundable; therefore, Safesouthflight cannot guarantee that these requests will be honored. Note that if you use a debit card for this service, depending upon your issuing bank it may take up to five to seven business days for you to regain access to the funds held for purchase of your original ticket.
NOTE THAT THE ORIGINAL FARE MAY BE ELIGIBLE FOR A FULL REFUND IF REQUESTED WITHIN 24-HOURS OF BOOKING. OTHER FARES MAY BE REFUNDABLE PURSUANT TO THE ORIGINAL FARE RULES. BY SIGNING UP FOR PRICE DROP ASSURANCE, YOU UNDERSTAND THAT ONCE WE HAVE COMMENCED THE REBOOKING PROCESS, YOU WAIVE YOUR RIGHT TO A REFUND (IF ELIGIBLE) ON THE ORIGINAL TICKET AND ELECT TO APPLY ANY REFUND TO THE PURCHASE OF THE REBOOKED TICKET AND Safesouthflight ’S REBOOKING FEE. THE REBOOKED TICKET(S) WILL BE ELIGIBLE FOR A REFUND TO THE SAME EXTENT AS THE ORIGINAL TICKET(S), AND WILL BE SUBJECT TO THE AIRLINE’S RULES AND RESTRICTIONS, AS WELL AS SAFESOUTHFLIGHTS’S TERMS AND CONDITIONS.
LIMITATIONS OF LIABILITY/DISCLAIMER
NOTE TO NEW JERSEY RESIDENTS: THE SECTION BELOW ENTITLED “NOTICE TO NEW JERSEY RESIDENTS” SHALL SUPERSEDE AND REPLACE THIS PARAGRAPH FOR ALL NEW JERSEY RESIDENTS
The information and offers contained on the site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. Safesouthflight makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information.
Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by Safesouthflight . In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits , lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through Safesouthflight (whether through this site or call center), even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the site must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed.
Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the site shall be at your own risk. We are acting only as an intermediary or an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.) and are in no way liable for such providers’ products and services.
NOTICE TO NEW JERSEY RESIDENTS
The following modifications to the Limitations of Liability/Disclaimer section of these Terms & Conditions apply to residents of New Jersey:
THE INFORMATION AND OFFERS (INCLUDING TEXT, GRAPHICS, LINKS OR OTHER MATERIAL) CONTAINED IN THE SITE ARE PROVIDED ON AN “AS IS” AND “WHERE AVAILABLE” BASIS. SAFESOUTHFLIGHTS MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED AS TO THE ACCURACY, RESULTS, TIMELINESS, COMPLETENESS, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, INCLUDING BUT NOT LIMITED TO WARRANTIES ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, WITH RESPECT TO THE SITE OR ANY RELATED MATERIALS, PRODUCTS, SERVICES, OR INFORMATION.
UNDER NO CIRCUMSTANCES SHALL OUR PROVIDERS OR DISTRIBUTORS BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS OR DAMAGES, FOR ANY VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SMART PHONE OR OTHER PROPERTY, FOR ANY LOSS OF DATA ON ACCOUNT OF YOUR ACCESS TO, OR BROWSING ON THE SITE, OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, AUDIO, OR OTHER INFORMATION FROM THE SITE OR FROM ANY EMAIL OR LINKS SENT TO YOU BY SAFESOUTHFLIGHTS. IN NO EVENT SHALL OUR PROVIDERS OR DISTRIBUTORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, PUNITIVE, EXEMPLARY, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS , LOST BUSINESS, OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE USE, OR THE INABILITY TO USE, THE SITE OR THE SERVICES OR MATERIALS ON THE SITE OR THE TRAVEL RESERVATIONS BOOKED THROUGH SAFESOUTHFLIGHTS (WHETHER THROUGH THIS SITE OR CALL CENTER), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF OUR PROVIDERS OR DISTRIBUTORS, EXCEED THE TOTAL CHARGES SET FORTH IN THE ITINERARY GIVING RISE TO ANY SUCH LIABILITY.
WE ARE ACTING ONLY AS AN INTERMEDIARY OR AN AGENT FOR PROVIDERS OF TRAVEL-RELATED PRODUCTS AND/OR SERVICES BY PROMOTING, SELLING OR ACCEPTING RESERVATIONS OR BOOKINGS FOR SUCH PRODUCTS AND/OR SERVICES (SUCH AS AIR AND GROUND TRANSPORTATION, HOTEL ACCOMMODATIONS, MEALS, TOURS, CRUISES, TRAVEL INSURANCE, ETC.) AND ARE IN NO WAY LIABLE FOR SUCH PROVIDERS’ PRODUCTS AND SERVICES.
YOUR USE OF THE SITE SHALL BE AT YOUR OWN RISK. WE ARE ACTING ONLY AS AN INTERMEDIARY OR AN AGENT FOR PROVIDERS OF TRAVEL-RELATED PRODUCTS AND/OR SERVICES BY PROMOTING, SELLING OR ACCEPTING RESERVATIONS OR BOOKINGS FOR SUCH PRODUCTS AND/OR SERVICES (SUCH AS AIR AND GROUND TRANSPORTATION, HOTEL ACCOMMODATIONS, MEALS, TOURS, CRUISES, TRAVEL INSURANCE, ETC.) AND ARE IN NO WAY LIABLE FOR SUCH PROVIDERS’ PRODUCTS AND SERVICES.
THE LIMITATION OF LIABILITY CONTAINED IN THESE TERMS & CONDITIONS DOES NOT APPLY TO YOU FOR DAMAGES ARISING OUT OF OUR NEGLIGENCE OR WILLFUL MISCONDUCT OR ANY OTHER CAUSE OF ACTION ARISING FROM OUR ACTS BUT DOES APPLY TO THE ACTS OR OMISSION OF OTHERS. OUR AGGREGATE LIABILITY FOR ALL CLAIMS UNDER ANY CIRCUMSTANCES WILL NOT EXCEED $1,000.00 OR YOUR ACTUAL, OUT-OF-POCKET COSTS AND DAMAGES. IN NO EVENT SHALL WE BE LIABLE FOR LOST PROFITS, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES AS STATED IN THESE TERMS AND CONDITIONS.
Go to the main menu optionSkip to Travel Protection Plan Disclaimer
WAIVER
By using the Site, you agree to irrevocably waive any claim against Safesouthflights, its subsidiaries or affiliates, and any of such party’s officers, directors, managers, agents, contractors, or employees, and expressly agree that neither Safesouthflights nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:
- any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier;
- any inconvenience, loss of enjoyment, mental distress or other similar matter;
- any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
- any cancellation or double-booking of reservations or tickets beyond the reasonable control of Safesouthflights; and
- any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
For avoidance of doubt (and without limiting the foregoing), Safesouthflights does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any schedule changes made by the relevant airline.
TRAVEL PROTECTION PLAN DISCLAIMER
If you purchased the travel protection plan you must agree to the Description of Coverage as provided by the travel protection supplier. Safesouthflights is not liable for any actions or omissions of the insurance supplier.
INDEMNIFICATION
You agree to protect and indemnify Safesouthflights, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence;
- by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site;
- your violation of any law or the rights of a third party; or
- your use of the Site.
RELEASE
If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
PRIVACY
The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. § 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA’s Web site at www.tsa.gov
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Safesouthflights Privacy Policy will provide a description of how we protect and use your personal information. If you object to your information being transferred or used in this way please do not use our services.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part.Rest assured this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
SITE USAGE AND TICKET PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.
Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.
RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, before taking any other action, first reach out to us by contacting customer service at 1-646-738-4820or at feedback@safesouthflights.com so we have an opportunity to try to address your concerns. Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a “Claim”), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of New York, USA, exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.
WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE DECIDED BY A COURT OF COMPETENT JURISDICTION.
DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL CLAIMS COURT
For disputes or claims you have against Safesouthflights, you must first give us an opportunity to resolve your claim by sending a written description of your claim to 1-646-738-4820 or feedback@safesouthflights.com. You and we each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time.
If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings.
Claims shall be resolved via binding arbitration initiated through AAA except for claims asserted on an individual basis that are properly filed in a small claims court.
For small claims court proceedings: if your claim falls within the jurisdiction of a small claims court, then either party may choose to take the claim to small claims court instead of arbitration. Either party may seek to have a claim resolved in small claims court in your county of residence or the small claims court in closest proximity to your residence, and you may also bring a claim in small claims court in New York County, the State of New York, USA. The parties may take their claims to small claims court without first filing with AAA. After a case is filed with AAA, but before the arbitrator is formally appointed to the case by AAA, a party can send a written notice to the opposing party and AAA that it wants the case decided by a small claims court. After receiving this notice, AAA will administratively close the case without further inquiry. Any dispute about whether a claim falls within the jurisdiction of a small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.
The arbitration will be governed by the AAA Consumer Arbitration Rules (the “AAA Rules”) and the AAA Consumer Due Process Protocol, Statement of Principles, as modified by this Agreement, and will be administered by AAA. The AAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling AAA at 1-800-778-7879. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys’ fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.
Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16, the “FAA”) and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with AAA; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Claims, if any, determined by the arbitrator not to be within the scope of this Mandatory Arbitration provision must be brought exclusively in a Federal or State court located in New York County, the State of New York, USA. If subparagraph (f) above is found to be unenforceable, then the entirety of this Mandatory Arbitration provision shall be null and void. Judgment on the award issued by the arbitrator may be entered in any court having jurisdiction. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
PROHIBITED ACTIVITIES
You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties.
You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.
You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to cancel your Safesouthflights account and terminate your use of the Site if you violate any of the above prohibitions.
BOOKING PROCESS
For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:
“Service Element” – a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
“Travel Supplier” – a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). Safesouthflights does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
“Booking” – a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page (entitled “Review Trip Details and Book”) of the Site.
Once you have done so you have made Safesouthflights an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your “Booking”). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The Safesouthflights email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element’s Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither Safesouthflights nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
- Government entry/exit fees may apply, depending on your destination.
- These are your sole responsibility and will be additional to your Booking charges.
- All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
Safesouthflights reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Safesouthflights to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
- Each Service Element listed in your Booking is provided by the respective Travel Supplier.
- Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline’s airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline’s liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.
Pricing, Taxes/Fees, and Payment:
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. Safesouthflights accepts all major credit or debit cards with a verifiable billing address.
You hereby authorize Safesouthflights and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
Prior to your travel, we may reach out to you to complete your payment against the itinerary you reserved and/ or tickets issued for your travel. We will contact you on the communication details provided by you. If we are unable to reach you or don’t receive your payment prior to your travel date, we reserve the right to cancel your reservation.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.
All offers, prices, and conditions of sale may be subject to:
- change without notice;
- advance purchase, eligibility, seating, or other limitations;
- travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;
- reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
- other conditions/restrictions; and
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
ADVICE TO INTERNATIONAL PASSENGERS
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that certain international treaties govern a carrier’s liability to passengers, and other international treaties govern a passenger’s requirement to obtain certain travel documents, such as visas, prior to arrival. It’s the passenger’s responsibility to familiarize themselves with these requirements. Passengers have the option purchase additional insurance coverage if they so choose. Safesouthflights may, or may not, facilitate procurement of necessary travel documents, and/or the purchase of insurance coverage. Safesouthflights is not responsible for a passenger’s interpretation/mis-interpretation or failure to review applicable treaties.
THIRD PARTY LINKS
The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. We do not endorse any such suppliers and vendors nor are we responsible for the contents of other websites or their privacy policy or other practices. If you decide to access other websites you do so at your own risk and it is your sole responsibility to read their Terms & Conditions and ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature such as malware.
OUR FEES AND EXCEPTIONS
In addition to each Travel Supplier’s cost and fees, Safesouthflights may charge a service fee as described below. All Safesouthflights fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.
- OUR SERVICE FEES
Our Service Fees ‡ | May Apply To | Code | Amount |
Online Air Transaction Service Fees | U.S. Domestic and International | Fees ◊ | up to $50.00 |
Online Hotel Transaction Service Fees | All Hotels | Fees ◊ | up to |
Online Car Rental Transaction Service Fees | All Car Rentals | Fees ◊ | up to |
Service fees will be converted in your local currency on the payment page. | |||
- OUR POST-TICKETING FEES
Post-Ticketing Service Fees ‡ | |||||||||||||||||||||
Applies To | For | Amount per Ticket | |||||||||||||||||||
Agent Assisted Cancellation1 | Cancellation requested within 24 hours of booking (USA Web-sites Only) | *Per-passenger, per-ticket fees: | |||||||||||||||||||
Cancellation & Refunds (beyond 24 hrs) | |||||||||||||||||||||
Air – Economy | Air – Business/First | ||||||||||||||||||||
Domestic | International | Domestic | International | ||||||||||||||||||
Agent Assisted Cancellation1 w/Future Credit | $75 | $75 | $100 | $100 | |||||||||||||||||
Agent Assisted Cancellation2 w/Refund | $150 | $250 | $250 | $250 | |||||||||||||||||
Changes to Existing Tickets (exchange) | |||||||||||||||||||||
Ticket Value | Exchange Fee Per Passenger (USD) | ||||||||||||||||||||
Under $1000 | Up to $200 | ||||||||||||||||||||
$1000 or more | $200 or 15% of ticket value whichever is higher | ||||||||||||||||||||
Special Services | |||||||||||||||||||||
Air – Economy | Air – Business/First | ||||||||||||||||||||
Domestic | International | Domestic | International | ||||||||||||||||||
Agent Assisted Waivers | $75 | $100 | $100 | $200 | |||||||||||||||||
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3 | |||||||||||||||||||||
| |||||||||||||||||||||
We offer Special Discounts under our Compassion Exception Policy (CEP). for Military, Bereavement, the Visually Impaired. | |||||||||||||||||||||
CHANGES TO FLIGHTS ALREADY PURCHASED
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive. Most of our suppliers do not allow any date or name changes after the booking is completed. Safesouthflights does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer’s request or supplier’s schedule changes.
CANCEL AND EXCHANGE
Most of our airline tickets are non-refundable. In certain cases where the airline may allow customer initiated cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. The airline may have specific rules about fare type and booking class subject to available for credit. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by contacting our customer service. Cancellation request are subject to the airline’s terms and conditions and those of tickets purchased. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay fare difference (if any), applicable airline penalties and any applicable Safesouthflights post-ticketing fees. All such changes are governed by each airline’s fare rules, policies and procedures, which are not under our control.
MULTIPLE AIRLINE ITINERARIES
If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each such airline’s website. Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.
CANCEL AND REFUND
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
- you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
- you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and
- we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Safesouthflights will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.
As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired.
Cancellation Password – For your security, bookings may only be cancelled over the phone, and not by email or web chat. When requesting Safesouthflights to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created. Please provide the Cancellation Password to our agents when asked, in order to complete your cancellation request. If you cannot access your email and provide your Cancellation Password, we may not be able to process your request for cancellation. The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.
PROMO CODES
a. Safesouthflights may issue certain promo codes which are generally valid for online travel reservations and bookings, though some specific Safesouthflights promo codes may only be used over the phone through our customer service center.
b. We invite you to sign up for our newsletter to receive promo codes by email.
c. The maximum discount from all Safesouthflights promo codes is the value of our service fees and/or “Traveler Assist” fees (up to 70%).
d. Safesouthflights promo codes are non-transferable, can not be sold or bartered and hold no cash value.
e. To receive the value of the discount, a valid promo code must be entered in the promo code link on payment page. If the code is not entered the discount cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or a coupon link is not present, you have the right to not purchase the product or service, but in no circumstances will the credit be applied after purchase is made.
f. Safesouthflights promo codes offers may be revised or withdrawn any time without notice, even if other websites are displaying the same offers.
g. For all technical errors there is no recourse except you have the right to not make the purchase.
h. If the offer is withdrawn, the promo code becomes invalid and the Site and system will not accept the promo code when entered. This is final and you have the right at that point to continue with original price or not continue with your purchase.
i. The final price displayed (with or without promo code) will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
j. Safesouthflights promo codes may not be combined with another offer.
We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and booking receipt is issued.
NEWSLETTERS
Opt-In
By signing up to our newsletter click here you agree to receive periodic emails from Safesouthflights, including travel deals, updates, promotional content, discounts and other offers related to our travel services.
Unsubscribe: You may unsubscribe from the newsletter at any time by clicking the ‘unsubscribe’ link provided in promotional emails.
Promo Code Terms
The promo code offers are valid on service fees only. Discounts may vary based on the service fees charged for your specific purchase. The discounts are limited to the amount of the service fees charged for that transaction or the amount stated in the promotion, whichever is less. You must use the promo code at check-out to redeem this offer. This offer may be revised or discontinued without notice.
SMS ALERTS
Safesouthflights SMS Alerts – Terms of Service
By signing up for Safesouthflights text alerts, you agree to receive up to 6 automated promotional short text messages (“SMS”) per month from Safesouthflights’s short code: 800659. You acknowledge and understand that your consent is not a condition of purchase.
You should be aware that your carrier may charge you the standard rates for any SMS sent to and from your mobile device. If you have any questions about your standard SMS rates applicable to your text plan or data plan, it is best to contact your wireless provider.
You can cancel the SMS service at any time. Just text “STOP” to 872835. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive promotional SMS messages from us. Unsubscribing from our SMS promotional list will not preclude us from sending you service related SMS in connection with an existing Safesouthflights booking.
For all questions about SMS services provided by Safesouthflights, you can send an email to info@ Safesouthflights.com
FARE CHANGES AND POST PAYMENT PRICE GUARANTEE
· Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
· Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
PAYMENT ACCEPTANCE POLICY
We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.
· Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
· Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
CREDIT/DEBIT CARD PAYMENTS
a. All credit cards must have a verifiable US, Canadian or other country billing address. To see the list of countries where credit cards are accepted, click the drop menu down in the check-out page.
b. All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
c. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
d. If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
e. Safesouthflights bears no responsibility in the event your credit or debit card is not approved or charged.
f. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
g. Safesouthflights uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
h. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Safesouthflights in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
i. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
j. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
k. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
CREDIT CARD DECLINES
If your credit card declines at the time of processing your transaction, we will attempt to notify you by email within 72 hours. Please do not create a new booking as we will attempt to process your payment again within 24 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.
SEATS, MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS
Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date. Click here to view the list of airlines and phone numbers
BAGGAGE POLICY AND FEES
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each airline, please visit our Baggage Fees page. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our Baggage Fees
AIRLINE OPTIONAL SERVICES AND PRODUCTS
From time to time and depending on the airline(s) operating your flight(s), we may provide you with the option to request through us Airline optional services and products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignments and checked baggage.
Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to the each airline’s availability and terms of use. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the airline(s). We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you request through us.
You acknowledge that we are acting as a marketing agent with regard to any airline optional services and products. You agree that our entire aggregate liability to you arising out of or in connection with your request of any optional services and products through us is limited to the purchase cost of such services or products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such optional services and products
AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS
Airline Policy on Schedule Changes:
All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
Cancellations:Reasons for cancellations or schedule changes may include:
· peak or high travel seasons;
· low travel season;
· airport terminal or gate changes;
· fuel prices;
· civil unrest; and
· bankruptcy.
Safesouthflights does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Our Policy on Schedule Changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.
Airline-Initiated Schedule Change(s):
Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc. These changes are made by the airline and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit.
If your airline initiates changes to your flight itinerary, you will not be charged for change fees or differences in airfare.
Low Cost Carriers (LCCs)
If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly regarding any change in schedule. Our agents are unable to assist you with any changes to LCC bookings.
If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps:
1. You need to contact the LCC directly to make changes to the booking.
2. Once your changes are confirmed with the LCC, you may contact us if you need to make any additional changes to the non-LCC portion of your trip.
Full Service Carrier
When any change(s) in schedule occurs on a full service carrier, we will work closely with the airline to provide you with a new flight option closest to your original flight time. Once we have a flight option, we will contact you. Some schedule changes require no action on your part. In other cases, you may need to take action, depending on the type of airline schedule change notification you receive from us and/or airline.
Prior to Departure
If an airline has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you via other information provided by you, but; if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Safesouthflights does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline directly, if it is the date of departure.
Customers Obligations:
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.
Customer Notification
Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Safesouthflights or the airline prior to your departure you may: miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the airline can accommodate you.
Services Provided
Once you have contacted Safesouthflights we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.
If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re – protect the customer we will request a refund.
In the event that a flight is cancelled, Safesouthflights will attempt to contact the airline, find other flight options and/or discuss refund options.
OVERBOOKING OF FLIGHTS
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details.
UNACCOMPANIED MINOR
Each airline sets its own policies and regulations for unaccompanied minors (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:
· Some airlines may not allow unaccompanied minors to travel without an adult.
· Some airlines will only allow unaccompanied minors to travel on non-stop flights.
· Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together.
· Some airlines may require additional fees to be paid at check-in.
You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.
VISA AND ENTRY REQUIREMENTS
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. Safesouthflights will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.
Your transaction with Safesouthflights does not guarantee entrance to the country of destination. Traveler understands that Safesouthflights accepts no responsibility for determining passenger’s eligibility to enter or transit through any specific country. Information, if any, given by Safesouthflights’s employees must be verified with government authorities. Such information does not imply responsibility on Safesouthflights‘s behalf.
GENERAL RESTRICTIONS
All flights should be confirmed with the airline directly as flights are subject to schedule change. Customer must follow airline rules for checking in with the airline directly.
In most cases, upgrades and standbys will not be permitted. Upgrades/standby are strictly the responsibilities of the respective airlines.
Many of our discounted tickets do not allow for frequent flyer mileage accrual.
All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “stretcher assistance” or “wheelchair”, please contact the airline directly.
We reserve the right to cancel requests for travel to destinations that have been embargoed by the US government.
A passenger’s duty or departure tax may be assessed upon departure from international destinations, but not limited to, such as Mexico, various Caribbean nations, the United Kingdom and Australia. These are local government taxes collected at the airports and are not included in initial ticket costs.
GENERAL RESTRICTIONSHUMAN ERROR
If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Safesouthflights stands committed to providing compensation up to a maximum of the entire service fees that Safesouthflights has collected for that booking in addition to a $50 coupon as redemption towards purchases from Safesouthflights within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Safesouthflights will not be responsible for these errors.
ITINERARY RE-CONFIRMATION
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Safesouthflights customer service agent within 4 hours from the time the booking was completed.
If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.
You are requested to review and save the itinerary
DISINSECTION
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representativex
HOTEL RESERVATIONS RULES AND REGULATIONS
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Safesouthflights accepts no responsibility for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Safesouthflights nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.
No refunds will be issued for unused room nights due to early departures.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus’ that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Pet Policies:
It is very important that you confirm directly with the property that they do, indeed, accept pets. Safesouthflights accepts no responsibility for an individual property’s pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.
Pre-Paid Reservations:
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.
Pre-Paid Booking Vouchers:
Some hotels will require a voucher at check-in. Safesouthflights will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.
Book Now, Pay Later Bookings:
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Safesouthflights strongly recommends that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to the full amount of the stay. These rates are usually non-refundable, with no modifications allowed.
Meal Plans:
Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:
· Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
· Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
· Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
· Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast – the hotel will confirm this upon arrival.
· Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
· All-Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Safesouthflights accepts NO RESPONSIBILITY for any changes that the supplier has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Safesouthflights nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.
Pet Policies – It is very important that you confirm directly with the property that they do, indeed, accept pets. Safesouthflights accepts NO RESPONSIBILITY for an individual property’s pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.
Booking Bonus’ that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.
Hotel Changes, Cancellations and Refunds:
Any changes or cancellations should be requested by calling customer service.
No-Show Policy:
A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of you booking.
Hotel Confirmation:
Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Safesouthflights, please email feedback@safesouthflights.com and include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.
All About Changes, Cancellations and Refunds
Any changes or cancellations should be requested by calling customer service.
We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:
a. For high-demand special events (i.e.: the Super Bowl, Olympics, New Year’s Eve in Times Square) or peak seasonal dates many hotels may change the cancellation policies of the booking.
b. Cancellations or modifications to the reservation may be subject to Safesouthflights cancellation fees in addition to fees charged by the property.
c. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel’s policy.
d. No credits can be issued for unused room nights due to early departures.
e. Stay extensions require a new reservation. Original room rate is not guaranteed.
f. Refunds for early departures, no-shows or cancellations are at the sole discretion of Safesouthflights and Safesouthflights‘s hotel suppliers.
g. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
h. You must call Safesouthflights if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.
Payment, Taxes and Fees
In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for taxes and fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for taxes and fees is a fee we retain as part of the compensation for our services. The charge for taxes and fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.
For new reservations Safesouthflights will charge booking service fees – up to $42 per room per night.
For changes/cancelations/refunds of Hotel reservation, All Safesouthflights hotel reservation booking fees are non-refundable. Safesouthflights will charge a service fee up to $25 per room in addition to supplier penalty fees, if any.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for taxes and fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax (“GST”) for customers booking Canadian hotel accommodations utilizing our services or for Value Added Tax (“VAT”) or similar taxes imposed by countries outside the United States.
Currency conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
Source of Inventory
In order to provide wide variety of hotels /accommodations to our customers, Safesouthflights sources the inventory from a variety of third party suppliers and direct contracts, some of which have their own terms and conditions which may apply to your booking
Worry-Free Cancellation Policy:
· To qualify for a worry-free cancellation, a reservation can only be cancelled online. Sign in into your Safesouthflights.com account by clicking here. If you don’t have a Safesouthflights.com account create one here.
· If cancelled online 48 hours prior to scheduled check-in or pick-up, the Safesouthflights service fee charged at the time of booking will be refunded.
· Reservations cancelled by phone or within 48 hours of check-in or pick-up date/time are not fully refundable. Cancellation fees will apply and the Safesouthflights booking service fee will be non-refundable.
VACATION PACKAGE RULES & REGULATIONS
The Vacation Package Terms & Conditions below within these Safesouthflights Terms & Conditions supersede any individual product’s Terms & Conditions. The Airline Ticket Terms & Conditions, the Hotel Terms & Conditions, the Car Rental Terms & Conditions, and the Attractions and Services Terms & Conditions supplement any area not covered by the Vacation Package Terms & Conditions. Safesouthflights reserves the right to modify the Safesouthflights Vacation Package Terms & Conditions at any time without notice. In the event that the Safesouthflights Vacation Package Terms & Conditions change, the modified terms will go into effect on the date when posted on this Site. The amended Terms & Conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and Terms & Conditions to any individual travel product included in the Vacation Package.
All prices are displayed in United States Dollars (USD).
All vacation packages are non- refundable and non-transferrable.
Your credit card will be charged for the full amount of your Safesouthflights vacation package at the time of booking. No portion of the vacation package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THE SAFESOUTHFLIGHTS VACATION PACKAGE TERMS & CONDITIONS
Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.
Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Safesouthflights vacation package.
All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Safesouthflights Vacation Package.
Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.
Cancellation by Suppliers
Each portion of your Safesouthflights Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a “Travel Supplier”). In the event that a Travel Supplier cancels a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Special requests are just requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.
Pricing, Taxes/Fees, and Payment:
For new reservations Safesouthflights will charge service fees of $50 per-passenger, per-ticket basis for flight bookings, $42 per room per night for hotel bookings and up to $40 for car rental bookings.
Prices and availability are valid only in conjunction with a vacation package in its entirety, and do not apply to any single portion thereof. Safesouthflights, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
Prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your vacation package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective travel supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your vacation package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. Safesouthflights accepts all major credit cards with a verifiable United States or Canadian billing address.
You authorize Safesouthflights and its authorized third party to charge the credit card you have provided for the amount of the vacation package booking.
Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company. This is to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Debit cards may not be accepted by some Travel Suppliers. Check directly with the Travel Supplier prior to arrival.
Vacation Package Changes, Cancellation and Refunds:
You must call Safesouthflights prior to departure to change or cancel any Safesouthflights vacation package bookings. Please do not call the individual Travel Suppliers. Please see the “Contact Us” section on the Safesouthflights homepage for more information.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component which make up the package.
All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Safesouthflights vacation package.
You shall be responsible for any and all cancellation fees assessed by Safesouthflights and travel suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancellations to one product component of the package may not be allowed by certain Travel Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with a Safesouthflights customer service representative for more detailed information regarding your package.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the vacation package.
In the event that changes or a cancellation is allowed for a vacation package, Safesouthflights‘s service fee for processing such change or cancellation will be $75 per-passenger, per-ticket for flights, $25 per room per night for hotel and $15 for car bookings in addition to any fare difference and any applicable Travel Supplier fees.
Cancel and Refund: In the event that a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the vacation package.
Flight Component Policies:
· Airline Ticket Terms & Conditions include various rules and restrictions which apply to your airline ticket(s).
· Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
· Most flight tickets are not changeable/transferable and non-refundable.
· Origin and destination cities for any Safesouthflights vacation package cannot be changed.
· No changes are allowed to the number of travelers.
Hotel Component Policies:
· Hotel Terms & Conditions include various rules and restrictions that apply to your hotel booking.
· Hotel properties cannot be changed, however, room category changes may be allowed in certain cases. Call Safesouthflights to inquire of such changes.
· For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety. Check cancellation/change policy for the hotel prior to booking.
· You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees, parking fees, room service and other services provided by the hotel that you request during your stay at the hotel.
Car Rental Component Policies:
· Car Terms & Conditions include various rules and restrictions that apply to your car rental reservation.
· Booked car categories cannot be downgraded (i.e., mid-size to economy).
· No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
· Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children’s safety seats, ski racks, GPS and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
· Activities Terms & Conditions include various rules and restrictions that apply to your activities booking.
Responsibility:
Safesouthflights makes arrangements with third-party suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a Travel Supplier). Safesouthflights is not an agent of the customer or of the travel supplier providing travel related services. By using this Site, you waive any claim against Safesouthflights, its subsidiaries or affiliates, and any of such party’s officers, directors, agents, contractors, or employees, and expressly agree that neither Safesouthflights nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of Safesouthflights; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component. Your sole remedy, if any, is with the specific Travel Supplier regarding your claim for that travel product and/or service and not Safesouthflights.
Safesouthflights strongly recommends the purchase of travel protection, which may help to recover certain change and cancellation fees. Safesouthflights recommends purchasing travel protection from our travel protection provider by adding trip protection to your Safesouthflights vacation package. Travel protection pay outs are subject to limits of coverage. Please read the “Travel Protection Terms & Conditions” for full details. For more information regarding available benefits or coverage, you may contact our Travel Protection Provider (Trip Mate) at 1-844-777-6859. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our travel protection provider to confirm that the coverage of your policy is adequate.
Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.
SUBMISSIONS, FEEDBACK, REVIEWS AND BLOG COMMENTS
We welcome you as a Safesouthflights account member and we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors. Safesouthflights shall have the right (but not the obligation) to, monitor and review your Submissions (defined below) and any other information transmitted or received through our Site. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of these Terms & Conditions. Any and all submissions, whether in text or graphical format to this Site by opening a Safesouthflights account, any e-mail, postings on this Site or otherwise (such as blogs and Facebook®), including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you make includes an explicit consent to use such Submissions, and you hereby grant Safesouthflights and its affiliates and the affiliated, co-branded and/or linked website partners through whom we provide our travel products and services: a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name, any likeness and all graphics that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our suppliers. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of these Terms & Conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site. If you do not agree to these Terms & Conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Site). You represent and warrant, as part of your act of Submission, that (a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to Safesouthflights and for the use by Safesouthflights as stated above, and (b) the use of such Submissions by Safesouthflights will not infringe the intellectual property rights of or otherwise violate the rights of any third party. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and Safesouthflights‘s use of your Submissions.
You are prohibited from posting or transmitting to or from this Site: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (c) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission. You acknowledge that Safesouthflights may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
REPORTING CLAIMS OF COPYRIGHT INFRINGEMENT
If you believe that materials hosted by us infringe your copyright, please submit (or have your agent submit) to us a notice under the Digital Millennium Copyright Act (DMCA) including all of the information requested below. If you fail to provide all of the requested information, we will not process your notice. You may wish to seek legal counsel prior to submitting a copyright infringement notice. You could be held liable for alleging false claims of copyright infringement.
· A physical signature of the person authorized to act on behalf of the owner of the copyrighted work;
· A description of the copyrighted work that you claim has been infringed upon;
· A description of where the material that you claim is infringing is located on the Site;
· Your address, telephone number, and e-mail address;
· A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
· A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
We reserve the right in appropriate circumstances to remove content on the Site alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others.
MISCELLANEOUS GENERAL TERMS & CONDITIONS
AUTHORITY TO SEND COMMUNICATION
By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing Safesouthflights to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.
COPYRIGHT AND TRADEMARK NOTICES
© 2006-2024 “ Safesouthflights ” and “safesouthflights.com the only way to go!!” are registered trademarks. All rights reserved. © 2006-2024 Safesouthflights, Inc. All rights reserved. Safesouthflights, owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Safesouthflights, Inc. is the owner of the trademarks “ Safesouthflights” and “ Safesouthflights the only way to go!!”. Other trademarks and service marks displayed on this Site are the trademarks and service marks of their rightful owners.
TERMINATION
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
SEVERABILITY
These Terms & Conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
NO WAIVER
No failure on the part of Safesouthflights to enforce any part of these Terms & Conditions shall constitute a waiver of any of Safesouthflights‘s rights under these Terms & Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Safesouthflights nor the reliance of any person on Safesouthflights‘s actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of Safesouthflights shall have any legal effect whatsoever.
DATA SCRAPING
If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately, without notice.
NO RELATIONSHIP
Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. Neither you nor Safesouthflights is, by virtue of these Terms & Conditions, authorized as an agent, employee or legal representative of the other party. No party shall have any power or authority to bind or commit any other party.
